Returns and refunds

The short version

You see the watch before you pay for it. That removes most of the reasons a return policy exists. What follows covers the rest.

Before you pay

The courier brings the watch to you. Open it and look at it in front of him. If it is not what the listing described, or you simply do not want it, hand it back and pay shipping only.

After you have paid

Not the tier we said 

Every listing states plainly what it is: a high-grade replica, a Super Clone, or an Original. If a watch turns out not to be the tier its page said it was — an Original that is not genuine, or a Super Clone that is not one — we refund the full price . 7 days limit on this.

One year warranty

Every piece carries one year of warranty from Ora. If it stops working in normal use inside that year, message us and we will put it right.

What is not covered

• Wear, marks or damage from use after delivery.
• Water damage.
• Damage from service, repair, polishing or modification carried out by anyone other than us.
• A watch returned incomplete — missing links, papers, box or tags.
• Loss or theft.

How to start a return

Message us on WhatsApp on +20 104 446 8532 or email orawatches.egypt@gmail.com with the order number and what has happened. We answer within two working days and arrange collection from there.

Last updated: 13 September 2026.