Returns and refunds

The short version

You see the watch before you pay for it. That removes most of the reasons a return policy exists. What follows covers the rest.

Before you pay the balance

You inspect the piece — in person in Cairo, or in front of the courier if it was delivered. If it is not what the listing described, you hand it back and pay nothing. Your deposit is returned in full and the delivery cost is ours.

If the watch is exactly as described and you simply change your mind, you hand it back, pay nothing further, and the deposit is kept. The deposit paid for bringing the watch to you, and that cost was real.

After you have paid the balance

Seven days, for any reason

You may return any watch within seven days of handover for a full refund of the purchase price, provided it comes back in the condition it left in, with everything that went with it — box, papers, links, tags. Return delivery is paid by you unless the reason for the return is something we got wrong. Refunds are made by the same method you paid, within seven working days of the watch being back with us and checked.

Not genuine — no time limit

If a watch bought from us is shown not to be genuine by the manufacturer, an authorised service centre, or an independent watchmaker of standing, we refund the full purchase price and the delivery fee. There is no time limit on this. It is set out in full in our authentication guarantee.

Undisclosed replacement part — no time limit

If a non-original part is found on a watch whose listing did not disclose it, we will fit an original part at our cost or take the watch back at the price you paid, whichever you prefer.

What is not covered

• Wear, marks or damage from use after handover.
• Water damage.
• Damage from service, repair, polishing or modification carried out by anyone other than us.
• A watch returned incomplete — missing links, papers, box or tags.
• Loss or theft.

How to start a return

Message us on WhatsApp on +20 104 446 8532 or email orawatches.egypt@gmail.com with the order number and what has happened. We answer within two working days and arrange collection or handover from there.